Refund Policy
At ZÓN, every product and experience is prepared with care, intention, and attention to detail.
We want every customer to feel confident in their purchase.
Fresh Sofrito
Due to the perishable nature of our fresh refrigerated sofrito, returns and exchanges are generally not accepted after pickup or delivery.
If your order is incorrect, damaged, or defective, please contact us within 24 hours of receipt.
Please include:
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Your full name
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Order number
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Description of the concern
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Photographs, when available
We will review the issue and determine an appropriate resolution, which may include a replacement or refund.
This policy does not limit any rights provided under applicable consumer protection laws.
La Mesa Collection
Because La Mesa Collection may include perishable food products, returns are generally not accepted after pickup.
If an item is missing, incorrect, or damaged, please contact us within 48 hours of receiving your collection.
We will review the concern and arrange an appropriate resolution.
Event Tickets
Tickets for the November 21, 2026 ZÓN launch event are nonrefundable, except when the event is canceled by ZÓN or a refund is otherwise required by law.
If ZÓN cancels the event, ticket purchasers will receive a refund of the ticket purchase price.
If the event is rescheduled, customers will be notified of the new date and available options.
Order Cancellations
Customers may request cancellation before an order has been prepared or fulfilled.
Cancellation requests will be reviewed based on the order’s status.
Once a perishable order has been prepared, cancellation may no longer be possible, subject to applicable law.
Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
Processing times may vary depending on the payment provider or financial institution.
Contact
For questions about refunds, cancellations, or order concerns: